Refunds & Cancellations
If the buyer returns a product with or without our consent and has been shipped with the incorrect address details, this is out of our hands and would need to be taken up with the courier. We recommend insuring your return in order protect against loss or damage.
Returns must not be sent back without prior communication from Galactic Sabers Co. Returns within 14 days are only accepted if the lightsaber is unused, undamaged and not taken out of the packaging (including the shipping box it arrived in), we will then offer a exchange or credit.
Should there be an issue with the product's function and it is covered under the manufacturer's warranty, we will be glad to service or replace the product at our discretion. In the event that we accidentally ship you the wrong item, of course, we will take care of getting you the item you ordered and take care of all shipping charges incurred in making it right. If the product arrives faulty, we can offer a full refund, replacement or repair. If the product develops a fault after a 30 day period, depending on the reason for the fault and whether it was due to mishandling, we are able to offer a full refund, replacement/repair, partial refund or credit.
If a customer registers a chargeback without prior communication with Galactic Sabers Co, we are bound by Visa chargeback process which would include disputing the claim. Once a chargeback has been disputed we are unable to offer any assistance until the chargeback has been resolved. You can still return the product after a chargeback has been submitted, but this must be done before we dispute any such chargeback claim as we are forced by Visa time constraints to reply. If the product is returned before we dispute, we will accept the chargeback once the product has been assessed. It is always best practice to communicate with one of our friendly customer service agents first as most issues can be resolved through communication, and here at Galactic Sabers Co, we are always wanting to offer the best after care possible.
We will gladly accept cancellations on your order. If the item is a pre-ordered item and has a dispatch time of 15 days or more, we are only able to cancel your order within 14 days of your order. Beyond this time frame, we may still be able to cancel your order, but we will need to charge a 10% cancellation fee.
Change order Policy
Any such request to change a current order to a different saber and not notified within 24 hours may incur a fee at our own discretion.